Refund Policy

We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully before placing an order.

1. Eligibility for Refunds and Returns

Custom Products (DTF Transfers, UV DTF Stickers, Banners, etc.):

Because these products are custom-made to your order, we cannot accept returns or issue refunds unless the item is defective or damaged.

Please double-check your artwork before uploading.

In certain cases, if a refund cannot be issued, we may provide Store Credit as an alternative solution.
Non-Custom Products (e.g., accessories, blank stands):

Eligible for return within 14 days of delivery, provided the item is unused and in its original packaging.

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue.
- A replacement at no additional cost,
- A refund to your original payment method, or
- Store Credit for future purchases.
  
  We will review your request and, if approved, offer either:

Orders may be canceled within 12 hours of placement.
Once production has started (especially for custom DTF or UV DTF products), cancellations and refunds are not available.

Shipping costs are non-refundable.
If you return a non-custom product, you will be responsible for the return shipping fees.

To request a return or refund, please contact us:

Please include your order number, photos (if applicable), and reason for return in your request.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days back to your original payment method, or issued as Store Credit if applicable.

We do not accept returns or issue refunds for items lost or damaged due to incorrect shipping information provided by the customer.
Clearance or sale items are final sale and cannot be returned or refunded.